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My repair responsibilities

Your full responsibilities for your home are detailed in the tenant handbook.  This includes responsibility for certain repairs.  Here are some of the typical things we get asked about whether it's your or our responsibility.

You are responsible for repairing the following:

Battery powered door bells

Curtain battens, coat hooks, rails and fixings

Sink/bath chains and plugs

Electrical faults arising from the use of faulty appliances

Resetting trip switches

Plugs, fuses, light bulbs, fluorescent tubes and starters (except in communal areas) How to change light bulbs 

Minor plaster cracks, damage to internal decorations and other minor repairs of a similar nature

Any appliance, structure or installation which was not supplied by Magna

Replacement of additional locks and keys

Arranging access to your home when keys are mislaid or left in the property.

Blocked sinks, basins, baths and toilets

Dealing with minor pest problems inside your home and in your garden

Treating minor mould growth (unless the problem results from rising or penetrating damp or pipe leaks)

Relighting boilers and bleeding radiators

Smoke alarms/detectors: where supplied it is your responsibility to check that they are in working order, including the replacement of batteries (except in sheltered housing)

Connecting and disconnecting washing machines, dishwashers, cookers and telephones.

Arranging for the correct venting of tumble dryers

Clearing leaves from gully grids

Replacing toilet seats

Replacing broken or cracked glass where no police crime report number has been obtained

Any damage caused by you, a member of your family or a visitor to your home

Checking room thermostat is set at the correct temperature

Checking heating programmer is set at the correct time settings

This is not a complete list but an indication of the types of repairs we expect you to deal with.  Please contact us if you have any questions.

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