Reporting a repair
There are some things that you're responsible for maintaining and repairing in your home. If it's listed below, you don't need to report this to us as it's your responsibility to repair.
To report a repair, click on the link below and give as much information as possible. If you can include photos that really helps us to see and understand the problem. This helps us to book a suitable appointment to do the repair.
If you tell us the best times for us to visit, we’ll try to give you a convenient appointment date and time.
Do you have an emergency repair?
If your repair is an emergency, please call us on 0800 358 6025.
We've listed below what classes as an emergency.
Need to report damp and mould?
If you want to report an issue with damp and mould, we have a separate form to do this.