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Your repair responsibilities

Here are some of the typical things we get asked about whether it's your, or our, responsibility.

You are responsible for repairing the following:

  • Battery powered door bells
  • Curtain battens, coat hooks, rails and fixings
  • Sink/bath chains and plugs
  • Electrical faults arising from the use of faulty appliances
  • Resetting trip switches - watch our how-to video here.
  • Plugs, fuses, light bulbs, fluorescent tubes and starters (except in communal areas) - take a look at our how-to videos here.
  • Minor plaster cracks, damage to internal decorations and other minor repairs of a similar nature
  • Any appliance, structure or installation which was not supplied by Magna
  • Replacement of additional locks and keys
  • Arranging access to your home when keys are mislaid or left in the property.
  • Blocked sinks, basins, baths and toilets - take a look at our how-to videos here.
  • Dealing with minor pest problems inside your home and in your garden
  • Treating minor mould growth (unless the problem results from rising or penetrating damp or pipe leaks). Read our information on damp and mould here.
  • Relighting boilers and bleeding radiators - take a look at our how-to videos here.
  • Smoke alarms/detectors: where supplied it is your responsibility to check that they are in working order, including the replacement of batteries (except in sheltered housing) - take a look at our how-to videos here.
  • Connecting and disconnecting washing machines, dishwashers, cookers and telephones.
  • Arranging for the correct venting of tumble dryers
  • Clearing leaves from gully grids
  • Replacing toilet seats
  • Repairing or replacing toilet roll holders
  • Replacing broken or cracked glass / windows where no police crime report number has been obtained
  • Any damage caused by you, a member of your family or a visitor to your home
  • Checking room thermostat is set at the correct temperature
  • Checking heating programmer is set at the correct time settings

This is not a complete list but an indication of the types of repairs we expect you to deal with. Please contact us if you have any questions.