Internal Audits

Internal Audit provides an independent review of how we deliver services and manage our organisation. Each year, we develop an audit plan that covers a range of services and activities across the business to ensure key areas are regularly reviewed. 

 

Audits assess whether our processes, controls and ways of managing risk are working effectively and helping us achieve our objectives. Where improvements are identified, recommendations are agreed with managers and action plans are put in place. Progress is monitored until actions have been completed, and audit findings are reviewed through our management and governance arrangements to ensure appropriate oversight and accountability.

 

The assurance ratings published in our summary report show Internal Audit’s assessment of how effectively controls and processes are operating in the areas reviewed. By sharing these results, we aim to be transparent about our performance and show how we continuously improve services for our customers.