Our Strategic Board came together for its spring conference at the beginning of March around the theme of customer participation.
During the two-day event in Somerset, they talked about how we can shift from engaging with our customers to developing meaningful participation. This means that customers aren’t just listened to but have more opportunities to play an active part in making decisions about the things that affect them.
As part of the conference, our Board members heard from two young consultants, who are working with our partners and involvement experts Participation People, about their experiences and insights about how Generations Z and Alpha think about home, community and belonging.
Our Board also learned about how our new online customer community Magna Voice, which launched in January, is enabling us to reach more of our customers to gather their views and ideas about how we can improve our homes and services.
Watch our video to hear the reflections of our Strategic and Executive Board members on how we can build closer partnership working with our customers and communities.
Our Chief Executive, Selina White, summed up the event, saying:
“The main heading has been how we shift from customer engagement into proper participation. We've made a great start, but it's about how we capture the most wide, diverse range of voices and how we bring that into decision-making, so we make sure those voices are impacting where Magna goes next.”
