Your views are important to us and we're always gathering feedback to improve the services we provide.
The Government asks all housing providers to collect 22 measures known as TSMs (Tenant Satisfaction Measures). They include 12 satisfaction questions, across five main themes, that matter most to you: complaints, anti-social behaviour, maintenance, safety, and communication.
Hearing what you think helps us to know where we should improve. Your priorities can differ by area, so we also use this information to work on our services to meet the needs of our local communities.
The next TSM survey will start on 22nd June 2026 and will continue into July.
Who is carrying out the survey and how?
The TSM survey is being carried out by Acuity Research & Practice, who provide tenant satisfaction surveys and benchmarking services. They will contact a random sample of our customers to complete the survey, either by post, email of by phone. Acuity will be calling from this number: 01305 599302.
What will I be asked?
They'll ask you about how satisfied you are with your home and the services we provide. You can see the full TSM questions here.
Want to see our last set of results?
Click here to see our 2025/26 TSM scores.
