Decants
A decant is the temporary relocation of customers from their home when the property can't be safely occupied due to significant repair works, building defects, or emergency incidents such as fires or flooding.
The Decent Homes Standard (DHS) is a set of minimum standards, made by the UK government, that social housing landlords must adhere to. This is to make sure homes are safe and in good condition and meet a minimum standard of quality and safety.
For a home to be "decent," it must not have any serious hazards, as defined by the Housing Health and Safety Rating System (HHSRS), must be fit for people to live in, be in good repair, have valid gas and electrical safety certificates, and meet energy efficiency standards.
The new standard aims to create a consistent minimum level of safety and quality in all rented homes. Tenants will have more rights to challenge poor conditions, and local councils will have more power to enforce the rules. The new rules include stricter requirements for dealing with damp and mould, ensuring heating and ventilation systems are energy efficient, and allowing councils to issue fines for serious breaches.
You can view the government's definition and guidance of a decent home on their website.
The key areas to meeting the standard are below.
To comply with the DHS, your home must meet the following criteria:
Your home must be in a reasonable state of repair.
The guidelines say that your home is not in a reasonable state of repair when:
Your home must have reasonably modern facilities and services.
The guidelines say that your home does not meet this standard if it does not have three or more of the following:
Your home must provide a reasonable degree of thermal comfort.
This means your home should have efficient heating and effective insulation that protects you from excess cold.
Efficient heating can include gas, oil, LPG or solid fuel programmable central heating, electric storage heaters, warm air systems, or underfloor heating systems.
We follow the government Decent Homes guidelines when checking the condition of homes and deciding what work they might need to meet the necessary standards.
We carry out hundreds of condition surveys annually and use this information to plan any improvement works needed.
We also have our own set of service standards, which includes repairs and maintenance, which we follow. You can read our service standards here.
If you think your home doesn’t meet the Decent Homes Standard, and we haven’t already been in touch to confirm when works are being carried out, get in touch with us.
A decant is the temporary relocation of customers from their home when the property can't be safely occupied due to significant repair works, building defects, or emergency incidents such as fires or flooding.