Our phone line is open Monday to Thursday, 8:30am to 5pm and 8:30am to 4:30pm on Friday.
But, we're finding Mondays are very busy. So, if your call isn't an emergency, we recommend you avoid calling on Monday to reduce your waiting time.
Whilst we pride ourselves on the service we deliver, we constantly strive to do better. We value any feedback or suggestions as to how we might improve and it is always nice to hear when we've done a good job. To send us a comment, compliment or enquiry, please complete our online form.
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We want to give you the best service that we can and to ensure everyone is treated fairly and efficiently. We have a customer service standard which says what you can expect from us.
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We're committed to tackling anti-social behaviour and we'll use all available solutions to help resolve problems but we need your help to tell us when you've seen or experienced any form of ASB.
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You have the right to ask us for access to information about you that we hold.
See moreHave you checked out our frequently asked questions page? You may find the answer you're looking for.
