Stock couple with agent

Recruiting for our Customer Scrutiny Group

We’d like your help to continue to improve our services, so we can continue to give all our customers an excellent customer experience.

We’re looking for people to be part of a group to work with us help check and challenge our work.

Could this be you?

As part of this voluntary role you’ll be

  • Taking a detailed look at how we can improve our services
  • Working with us to collect 'evidence' about how our services work and talk with other customers about their experiences with our services
  • Use what you learn to recommend changes that will improve our services in the future to give a better customer experience

We’ve already made a start to improve our repairs and maintenance satisfaction, and we’re looking to expand this work.

So what’s in it for you?

This is a great opportunity to make our services better for all our customers, using your existing skills and knowledge. You’ll learn some new skills and be a key part of helping us to move forward and if you’re looking for employment, a chance to add great experience to your CV.

You’ll be working as part of a team made up of customers and people from Magna, to bring your unique perspective to our work.

We’d like a broad range of customers of all ages to make up the group so no matter what type of home you’re in, where you live or what your background is; we’d like to hear from you. And you can do all this from your home.

What skills do I need?

You don't need any previous experience but to begin with the group will be working online so you will need some IT knowledge and your own laptop or tablet.

All we ask is that you commit some of your valuable time to the group and take part in any relevant training to help you help us to be a better housing association.

If this sounds like the role for you and you’d like to know more, two of our group members are keen to speak with you about why they are involved, what the group has done, and what you can expect!

Give Val or Gary a call and have a chat about how you can make a difference!

Val - 07807 590 742, Gary - 01308 862 800 (this number uses call minder)

Or if you prefer, you can contact Neil Bliss, Customer and Community Involvement Officer, on 01984 635134 or email