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STAR survey results 2018

We involve as many residents as we can to improve our service.  One of the ways we do this is by asking for feedback through our STAR survey. 

STAR stands for ‘survey of tenants and residents’ and is used nationally by housing organisations like ourselves. It is the most important survey we carry out and a crucial way of gathering opinions from our residents.  We sent a shorter version of the STAR survey (a mini STAR) out to all of our general needs and sheltered residents at the end of 2018 and we now have the results.  

You can read our full results or an overview of the results and a summary of how these compare with our results from 2017.

We will be using these results to see how we can improve our service to our customers.

If you would like any more information about the surveys, please contact Kate Boston, customer insight manager, by email or call 01305 216052.

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